OUR POLICIES

Customer Education Literature on Special Mention Account (SMA) and Non-Performing Asset (NPA) Classification

Citizen Charter

Cheque Collection Policy

Corporate Social Responsibility (CSR) Policy

Comprehensive Deposit Policy

Customer Compensation Policy

Deceased Depositor and Missing Person Policy

Fair Practices Code for Lenders

Green Deposit Policy

Green Financing Framework – External Opinion

Green Financing Framework – Assurance Statement

Grievance Redressal Policy

Policy on Appointment of Statutory Audit