India

Policies

Assurance Statement - Green Financing Framework (106KB)
Green Deposit Policy (235KB)
Green Financing Framework & External Opinion (919KB)
Banking Ombudsman (82KB)
Decreased Depositor and Missing Person Policy (372KB)
Grievance Redressal Policy (256KB)
Citizen charter (272KB)
Policy on Appointment of Statutory Audit (367KB)
Comprehensive Deposit Policy (357KB)
Cheque Collection Policy (291KB)
Customer Compensation Policy (319KB)
Fair Practices Code for Lenders (101KB)
Corporate Social Responsibility (CSR) Policy (298KB)